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Frequently Asked Questions

If you have a direct question which isn’t answered below please call us to speak to a member of the team.

For questions relating to corporate transactions please call +44(0)203 984 0440, for questions relating to personal transactions please call +44(0)203 984 0450 or alternatively email us at

We understand that every client is unique and not all circumstances are the same. Our dealing team have over 50 years combined experience in deliverable foreign exchange and help provide our clients with expert knowledge for their individual needs whether for personal or business transactions.

Our clients are of paramount importance and come first so we tailor our products and services to your exact requirements so that you get the best deal for you at the right time.

We can transfer 38 currencies to 180 countries.

The safety and security of client funds is of paramount importance to us. All client funds are safeguarded in accordance with the FCA’s regulations. We also have facilities so that clients funds are safeguarded by our FCA-regulated e-money partners at a credit institution.

Our Head Office is located at the Pixel Business Centre, 110 Brooker Road, Waltham Abbey, Essex, EN9 1JH.

All payments and transactions go through our payment institution The Currency Cloud Limited registered in England company number 06323311. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199)

This all depends on the currency that you are wanting transferred. Major currencies arrive the same day they are transferred, other minor and more exotic currencies arrive either the next day or within two working days. If you want to know about a specific currency speak to a member of our team.

Yes, it is possible to convert funds and have them arrive in the destination account the same day. Each currency has an international cut off point to send it out on that day so it’s always best to check with one of our dealing team so that they can tell you how long a payment will take and by what time we will need to receive your funds to send it that day.

All funds must be transferred to us via bank transfer, and we cannot accept any cash payments. We will supply you with either your own account to credit or the details of our client account either before you trade, or they will be included on your trade confirmation. Your personal account manager will always be on hand to let you know what you need to do.

Your onward payment instruction or OPI as it is known can either be submitted online through our secure platform or you can send it to us in writing by email. For security if you choose to send your payment instruction by email we will call you to verify all of the details before they are submitted.

You can send funds in from another account and this is known as a third-party payment. If you are going to do this, we all recommend speaking to our dealing team first so that everything is in place to receive the funds to avoid it causing any potential delays.

You only need to send us the currency you are selling once you have secured an exchange rate and entered into a currency contract. The funds should arrive with us by the value date on your contract so that we can complete your outgoing payment. Your outgoing cannot be made until your trade has been settled.

When we secure currency on your behalf it becomes a legally binding contract. Your currency is purchased immediately so that your exchange rate is secure. If you want to cancel a trade. We can reverse the trade for you, but this may incur a cost which you would be liable for.

This all comes down to the timescale you have available and your specific needs. Our dealing has handled thousands of transactions and no two are ever the same. Our dealing team all have years of experience and will guide you through the process and provide you with a personal service based on your circumstances to help you decide when the best time is to carry out your trade.

Yes, you’ll have your own personal account manager to assist you at every step. All our dealers also work in teams so if your personal account manager is unavailable a member of their team will be able to assist you without the need to explain everything all over again.

A Spot trade is an immediate purchase of currency either same day or up to five working days in advance. The currency is secured for you for the date you would like to settle the sold currency. Spot contracts are most traditionally used when clients need to buy or sell currency and transfer it within a short period of time.

A Forward trade is a way of securing an exchange rate for the future. It works the same way as a spot trade the only difference being that the settlement date can be for up to a year in the future. Forward trades are most traditionally used when clients want to secure a favourable exchange rate or take the risk out of their currency purchase rather than gambling on where the rate will be in the future.

Yes, Spot trades can be fixed for up to five working days and Forward trades can be fixed for up to a year in advance.

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