Your money and your data are important to us.
Here are some of the things we do to make sure that you can use our services with peace of mind.
Our clients are worldwide; however, there are requirements to hold specific licences and be authorised in certain countries. Therefore, we make sure those regulations and licences are in place through our various institutional providers, allowing us to work with customers based in the UK, America, Canada, Europe, Dubai and Australia, to name just a few countries and regions we operate in.
In the UK, all our partners are authorised and regulated by the Financial Conduct Authority for the issuing of electronic money and the provision of payment services.
Our payment providers are registered and regulated with FinCEN in the USA and authorized to provide domestic and international money transmitting services in all 50 states.
Through their electronic money licence, we also have the facility to hold your money on account before and after you have exchanged your money. We offer this service free of charge and this licence means your money is secure and protected and held in a tier one bank account.
Security of funds is of paramount importance to us which is why all funds are safeguarded by our FCA-regulated e-money partners at a credit institution, and no funds are paid into our own company bank accounts so in the unlikely event of the company ceasing to exist, your money remains protected.
The online platform and operational security are certified under ISO/IEC 27001:2013, and there are robust processes in place to protect the systems. The platform features an extra layer of security with the use of two-step authentication and multi-factor authentication.
There is also complete visibility on the online platform; you can view your trade history, incoming and outgoing payments, and beneficiary details.
Your personal dealer is here to offer you support and reassurance. We are also only a phone call away to answer any queries or concerns and will liaise with banks and lawyers and suppliers on your behalf to help with the smooth transfer of your money.
Our proactive communication will give you extra peace of mind that you will always know the whereabouts of your money. In addition to the system checks, we make additional beneficiary checks to ensure your payments are being sent to the correct account and help to eradicate any human error.
Spartan FX has helped hundreds of customers transfer their money seamlessly around the world. Our customers entrust us with their money, and they know that they will be well looked after. Don’t just take our word for it; we have won the Feefo Gold Trusted Service Award for 2024, as voted for by our customers. You can also read our 5-star customer reviews by clicking here.
If you would like more information, please do not hesitate to get in touch.